Our Australian Services 
 Expanded to cover additional support areas ACATA provides for the Fijian community in Hervey Bay:
  1. Case Management Services:
    • Settlement Support – Housing, employment, and essential services support for new arrivals.
    • Family Services – Guidance for families navigating Australian systems.
    • Crisis Support – Immediate response to financial, housing, or family crises.
    • Domestic Violence Support – Confidential support and resources for individuals affected by domestic violence, including safety planning and emergency assistance.
  2. Counselling and Support Services:
    • Individual Counselling – Culturally tailored support for managing stress, anxiety, and mental health challenges.
    • Family Counselling – Assisting families in maintaining cultural ties and managing conflict.
    • Youth Support – Identity, mental health, and educational support for younger community members.
    • Domestic Violence Support Counselling – Safe, empathetic counselling for survivors and families affected by domestic violence.
  3. Specialised Assistance Programs:
    • Alcohol and Substance Abuse Assistance – Guidance, counselling, and group programs to help individuals struggling with addiction, along with support for families affected by substance abuse.
    • Mental Health Support – Dedicated support for mental health issues such as depression, anxiety, and trauma, including individual and group sessions.
    • Aged Care Services – Support tailored to the needs of Fijian elders, providing resources on health, mobility, social connection, and navigating aged care options.
  4. Aged Care Services for the Fijian Community in Hervey BayACATA Australia - Elder Support Services
    • Description: ACATA Australia offers culturally sensitive support programs specifically designed for Fijian elders in Hervey Bay. Services include social gatherings, wellness activities, and assistance with aged care options.
    • Programs Include:
      • Social and Cultural Gatherings: Regular events to encourage social interaction and celebrate Fijian culture.
      • Health and Mobility Programs: Exercise and wellness sessions tailored for elder Fijians.
      • Information Sessions on Aged Care Services: Guidance on navigating aged care options available in Australia.
    • Contact ACATA Australia for appointments and further detail 
  5. Crisis Support :  
  • Please call emergency services  if you are  in immediate need of domestic violence, mental health, or substance abuse assistance.
           Domestic Violence Emergency Services
  1. 1800RESPECT – National Sexual Assault, Domestic and Family Violence Counselling Service
  2. National Domestic Violence Hotline (NSW, VIC, QLD, and other states)
    • Phone: 1800 737 732 (24/7)
  3. Lifeline
    • For immediate emotional support in domestic violence situations.
    • Phone: 13 11 14 (24/7)
    • Website: lifeline.org.au
  4. Police and Ambulance Services
    • Phone: 000 (for emergencies only)
  5. Men's Referral Service (for men seeking help with family violence behaviours)

Alcohol and Other Drugs (AOD) Emergency Services
  1. Alcohol and Drug Information Service (ADIS)
    • Provides confidential support, information, and referrals for substance use issues.
    • Phone: 1800 250 015 (24/7)
  2. Family Drug Support
    • Support for families affected by substance use.
    • Phone: 1300 368 186 (24/7)
    • Website: fds.org.au
  3. DirectLine (Victoria) – Information, counselling, and referrals for drug-related issues.
  4. Lifeline
    • For people experiencing substance abuse crises and needing immediate emotional support.
    • Phone: 13 11 14 (24/7)

Mental Health Emergency Services
  1. Lifeline
    • Provides support for people experiencing mental health crises.
    • Phone: 13 11 14 (24/7)
    • Website: lifeline.org.au
  2. Beyond Blue
    • Mental health support and information for depression and anxiety.
    • Phone: 1300 22 4636 (24/7)
    • Website: beyondblue.org.au
  3. Suicide Call Back Service
  4. Kids Helpline (for young people aged 5–25)
  5. SANE Australia
    • For people affected by complex mental health issues and their families.
    • Website: sane.org

Additional Crisis Support Resources
  1. National Relay Service (for those with hearing impairments)
  2. Translation and Interpreting Service (TIS National)
    • For language support during a crisis.
    • Phone: 131 450 (24/7)


Contact Us:
  • Location: Hervey Bay, Queensland.  
  • Contact Form: For enquiries and appointments please email [email protected] 
  • Case Managers/Counsellors:  Sarah Burgess & Rosan Lal  
  • Resource Library: Updated with materials on mental health, domestic violence, addiction, and aged care.
  • Cultural Sensitivity Resources: Providing culturally relevant information for the community and allies
 

Our Australian Programs
  • Community Integration Program: Language, adaptation skills, and community events for new arrivals.
  • Health and Wellness Workshops:
    • Mental Health Resilience Workshops – Sessions on managing mental health, understanding grief, and promoting resilience.
    • Addiction Awareness and Recovery Program – Culturally informed sessions addressing substance abuse issues, including workshops and support groups for individuals and families.
    • Domestic Violence Awareness Workshops – Educational sessions for recognising signs of domestic violence, understanding available resources, and breaking the stigma surrounding seeking help.
  • Parenting and Family Support Program: Resources for parents, culturally informed parenting techniques, and family bonding activities.
  • Youth Engagement Program: Identity, self-esteem, and educational guidance for youth.
  • Elder Support Services:
    • Social Gatherings and Peer Support – Creating a support network to reduce isolation.
    • Wellness and Mobility Programs – Exercise and mobility classes designed for older adults.
    • Navigating Aged Care Options – Resources and guidance to help Fijian elders understand and access aged care services in Australia.

    Contact Us  
More on our Services :  ACATA Australia
​Empowering the Fijian Community in Australia

Case Management Services
Settlement SupportHousing, employment, and essential services support for new arrivals.
Welcome to Australia! At ACATA Australia, we understand the challenges of settling into a new country. Our Settlement Support program is dedicated to assisting new arrivals in finding housing, securing employment, and accessing essential services to ensure a smooth transition.
Our Services Include:
  • Housing Assistance: Guidance in finding affordable and suitable accommodation.
  • Employment Support: Help with job searches, resume building, and interview preparation.
  • Essential Services Navigation: Assistance in accessing healthcare, education, and other vital services.
  • Cultural Orientation: Workshops to familiarize you with Australian customs, laws, and societal norms.

Family ServicesGuidance for families navigating Australian systems.
Adjusting as a family in a new environment can be overwhelming. Our Family Services provide support to families in understanding and navigating the Australian education system, healthcare, and social services while preserving cultural values.
Our Services Include:
  • Educational Support: Assistance with school enrollment and understanding the education system.
  • Parenting Workshops: Guidance on parenting in a new cultural context.
  • Family Counseling: Support to strengthen family bonds and address any conflicts.
  • Community Connections: Opportunities to connect with other Fijian families and community groups.

Crisis SupportImmediate response to financial, housing, or family crises.
In times of unexpected hardship, ACATA Australia offers immediate assistance to help you navigate through financial difficulties, housing emergencies, or family crises.
Our Services Include:
  • Emergency Financial Aid: Short-term assistance for urgent financial needs.
  • Housing Support: Help in finding temporary or permanent housing solutions.
  • Counseling Services: Professional support to manage stress and emotional well-being.
  • Referral Services: Connections to specialized agencies for additional support.

Domestic Violence SupportConfidential support and resources for individuals affected by domestic violence, including safety planning and emergency assistance.
We provide a safe and confidential environment for individuals experiencing domestic violence. Our team offers compassionate support and practical resources to help you regain control and safety.
Our Services Include:
  • Confidential Counseling: One-on-one sessions with trained professionals.
  • Safety Planning: Personalized strategies to enhance your safety.
  • Legal Assistance Referrals: Connections to legal services for protection orders and rights information.
  • Emergency Accommodation: Assistance in finding safe housing options.

Counseling and Support Services
Individual CounselingCulturally tailored support for managing stress, anxiety, and mental health challenges.
Our counselors understand the unique experiences of the Fijian community. We offer personalized support to help you manage emotional and mental health challenges.
Our Services Include:
  • Stress and Anxiety Management: Techniques and strategies to cope with daily pressures.
  • Depression Support: Therapeutic approaches to overcome feelings of sadness and hopelessness.
  • Cultural Adjustment Counseling: Assistance in navigating cultural differences and identity issues.

Family CounselingAssisting families in maintaining cultural ties and managing conflict.
We support families in addressing conflicts and enhancing communication, ensuring that cultural values are respected and preserved.
Our Services Include:
  • Conflict Resolution: Mediation services to address and resolve family disputes.
  • Communication Skills Development: Workshops to improve family interactions.
  • Cultural Preservation Support: Activities and discussions to maintain cultural heritage within the family.

Youth SupportIdentity, mental health, and educational support for younger community members.
Our Youth Support program empowers young people to navigate the challenges of growing up in a multicultural society.
Our Services Include:
  • Identity and Self-Esteem Building: Programs to foster confidence and a strong sense of self.
  • Educational Assistance: Tutoring and mentorship opportunities.
  • Mental Health Counseling: Support for issues like anxiety, depression, and peer pressure.
  • Youth Groups: Safe spaces for socializing and community involvement.

Domestic Violence Support CounselingSafe, empathetic counseling for survivors and families affected by domestic violence.
We offer specialized counseling services to help survivors heal and rebuild their lives.
Our Services Include:
  • Trauma-Informed Therapy: Professional support to process and overcome traumatic experiences.
  • Support Groups: Peer support in a confidential setting.
  • Family Counseling: Assistance for families affected by domestic violence to promote healing.

Specialized Assistance Programs
Alcohol and Substance Abuse AssistanceGuidance, counseling, and group programs to help individuals struggling with addiction, along with support for families affected by substance abuse.
We provide comprehensive support for individuals and families dealing with substance abuse issues.
Our Services Include:
  • Addiction Counseling: One-on-one sessions to address the root causes of addiction.
  • Rehabilitation Referrals: Connections to treatment centers and programs.
  • Family Support Services: Resources and counseling for families impacted by addiction.
  • Educational Workshops: Information on the effects of substance abuse and strategies for prevention.

Mental Health SupportDedicated support for mental health issues such as depression, anxiety, and trauma, including individual and group sessions.
Our mental health services aim to improve overall well-being through accessible and compassionate care.
Our Services Include:
  • Individual Therapy: Personalized treatment plans for various mental health concerns.
  • Group Sessions: Support groups to share experiences and coping strategies.
  • Crisis Intervention: Immediate assistance during mental health emergencies.
  • Awareness Programs: Educational events to reduce stigma and promote mental health.

Aged Care ServicesSupport tailored to the needs of Fijian elders, providing resources on health, mobility, social connection, and navigating aged care options.
We honor our elders by providing services that respect cultural values and promote a high quality of life.
Our Services Include:
  • Health and Wellness Programs: Activities focused on physical health and mobility.
  • Social Engagement: Opportunities to connect with peers and participate in cultural events.
  • Aged Care Navigation: Assistance in understanding and accessing aged care services.
  • Home Support Services: Help with daily tasks to maintain independence.

Aged Care Services for the Fijian Community in Hervey Bay
ACATA Australia - Elder Support ServicesACATA Australia offers culturally sensitive support programs specifically designed for Fijian elders in Hervey Bay. Services include social gatherings, wellness activities, and assistance with aged care options.
Programs Include:
Social and Cultural GatheringsRegular events to encourage social interaction and celebrate Fijian culture.
  • Monthly Meet-ups: Join us for communal meals, storytelling, and cultural performances.
  • Cultural Festivals: Participate in traditional celebrations and ceremonies.
  • Community Projects: Engage in activities that contribute to the community.

Health and Mobility ProgramsExercise and wellness sessions tailored for elder Fijians.
  • Gentle Exercise Classes: Activities to improve mobility and health.
  • Wellness Workshops: Information on nutrition, health maintenance, and self-care.
  • Medical Support: Assistance with scheduling and attending medical appointments.

Information Sessions on Aged Care ServicesGuidance on navigating aged care options available in Australia.
  • Aged Care Education: Learn about your rights and available services.
  • Assistance with Applications: Support in completing necessary paperwork.
  • One-on-One Consultations: Personalized advice to suit individual needs.

Contact ACATA Australia
For appointments and further details about our programs and services: Our team is here to support you. Please reach out with any questions or to schedule a service.

Crisis Support
Emergency Services: Dial 000 for police, fire, or medical emergencies.

ACATA Australia is committed to supporting the Fijian community through compassionate, culturally sensitive services that empower individuals and families to thrive in Australia.
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